Employment Opportunities

Employment With Brothers Redevelopment

Thank you for your interest in Brothers Redevelopment!

Position: Bilingual TRUA Representative

Department: Temporary Rental and Utility Assistance (TRUA, 177)

Reports to: Grants & Special Projects Coordinator

Work Schedule: Generally, 8 a.m. to 4:30 p.m., Monday through Friday, some evening and weekend hours required.

FLSA Status: Full Time/Exempt

Description: Bilingual TRUA Rep

In November 2017, Brothers Redevelopment started administering the TRUA program, funded entirely by the City and County of Denver. This program allows low-income Denver households to access up to six months of rental assistance and up to $1,000 of utility assistance. The ultimate goal is to mitigate displacement by assisting low- and moderate-income residents experiencing a housing crisis maintain stability in the time that it might take to find alternative housing. The TRUA representative will determine eligibility, provide short-term advocacy and case management to each applicant, process financial assistance and help them develop a plan to find and sustain safe and long-term housing. This program is guaranteed through December 2019.

TRUA Admin: Essential Duties and Responsibilities:

• Understand the TRUA Scope of Services grant guidelines and requirements
• Monitor TRUA email account and respond promptly to incoming client inquiries
• Print out incoming applications and assemble/organize files
• Assist clients in completing applications and gathering documentation during walk-in hours
• Use critical thinking skills to assess case details and complete a verification process to ensure provided documentation is consistent with statement of need
• Contact landlords to ensure the tenant is at risk of eviction, verify that landlord is willing to accept payment and negotiate to reduce/eliminate fees
• Advocate on behalf of clients to ensure they are not overcharged and that they fully understand their lease
• Facilitate ongoing discussions with clients about their plan of sustainability.
• Refer clients to budget/credit workshops, which will provide an educational service to increase financial literacy
• Complete check request so that rental/utility assistance can be processed
• Provide Quality Assurance reviews over other TRUA Admin files
• Record detailed case notes throughout service period
• Most TRUA applicants are on the brink of homelessness and therefore are in crisis; TRUA Admin must be able to empathize, assume that all TRUA clients are coping with the effects of trauma and modify delivery of services accordingly
• Effectively deal with emotional, angry and/or upset callers or clients
• Maintain a thorough knowledge and understanding of tenant/landlord rights and the eviction process
• Organize filing system for past and present TRUA cases
• Attend trainings and Denver meetings as necessary
• Other duties as assigned

Qualifications:

Bilingual Spanish Required. The ideal candidate will have a passion for client advocacy and must work well in a fast-paced environment. The candidate must be able to communicate effectively with many audiences, including clients, landlords and partnering agencies. Candidate also must possess the ability to prioritize and manage multiple tasks simultaneously as well as work in a team environment, effectively troubleshooting when problems arise. Candidate must be proficient using computers (Microsoft Office & Outlook). Candidate must possess strong communication skills, both in speaking and writing, to best represent the agency in interactions with employer/employee groups, professional groups, and public interest groups.

Experience/Education:

Bachelor’s degree is required. A minimum of at least one year of case management experience with demonstrable delivery of exceptional customer service both in person and over the phone. Candidate should have a broad knowledge of and experience using computers, word processing software, database and spreadsheet applications, as well as online data systems/platforms.

Physical Demands:

The work is primarily sedentary. Work may require some lifting, bending, stooping and carrying of light items such as papers, mail and files. It will also require some walking and standing. On occasion, there will be travel to and from meetings away from the worksite, which may entail carrying materials and driving a motor vehicle. Additionally, occasional evening and weekend event participation will be required.

Work Environment:

The work is performed in an office setting.

Brother’s Redevelopment- Our Mission

Established in 1971, Brother’s Redevelopment provides housing and housing- related services for the Colorado’s low-income, elderly and disabled residents.

Brother’s Redevelopment- Our Strategy

Fulfill our mission by growing sustainable revenue streams, developing advantageous alliances and creating a compassionate and sustainable organization.

Information for Contractors:

The Home Modification and Repair Department at Brothers Redevelopment actively hires qualified subcontractors in order to provide needed repairs and services for our client base. All contractors must possess required city and trade-specific licensing and insurance. Contractors who are approved for the program must sign an affidavit testifying they do not knowingly hire undocumented immigrant employees.

Interested contractors should provide at least four references from clients from the last three year and current W-9 documentation. For more information on opportunities with Brothers’ housing-rehabilitation programs and how to apply, call: HMR Manager Jason McCullough, 303-726-9331, jasonm@brothersredevelopment.org.