Thank you for your interest in Brothers Redevelopment!
Position: FILLED — Housing Navigator/Counselor (Bilingual Spanish preferred)
Department: Colorado Housing Connects (CHC)/Housing Counseling
Reports to: Colorado Housing Connects/Housing Counseling Coordinators
Work Schedule: Generally 8 a.m. to 4:30 p.m., Monday through Friday
(With some evening and weekend hours REQUIRED)
FLSA Status: Full Time/Exempt
To Apply: Interested candidates should email a cover letter and a copy of their résumé to email@example.com.
Description: This position is a hybrid role. Time is split between housing counseling and housing navigation responsibilities.
Operated by the long-established housing nonprofit Brothers Redevelopment, Colorado Housing Connects (CHC) is a one-of-a-kind housing helpline ( (1-844-926-6632) that helps consumers across the state navigate all manner of housing issues and concerns — offering information and strategies to equip them with the tools to make an informed decision about their situation. Housing Navigators provide individualized support to each caller and help them develop a plan to find and sustain safe long-term housing, or to address a specific housing need. The Housing Navigator identifies each area in which clients need assistance to accomplish the outlined goals and objectives (i.e., scheduling appointments, applying for public benefits, identifying subsidized housing, etc.) and provides follow-up to secure a desired outcome.
A counselor’s daily routine includes counseling and educating clients in the areas of renting, credit, homeownership, foreclosure prevention, predatory lending and reverse mortgages in one-on-one and group settings. They help set personal goals for counseled clients and report the outcomes each client reaches. They teach first time homebuyer and responsible tenancy workshops. They provide marketing and outreach to communities to raise awareness about the availability of housing counseling. A specific protocol is required and must be precisely documented, not only to best serve the client, but to ensure the integrity of BRI. The counselor must exhibit strong communication skills, both verbal and written; maintain currency with program changes; serve as a physical presence for outreach to complementary service providers; collaborate with internal management and co-workers; keep on top of paperwork; and, most importantly, best accommodate the client with attention to needs, analysis of circumstances and information to assist the client with meaningful resolutions. Specific sanctioned training and formal certification is required to counsel, and continuing education is mandated for this HUD-FHA sanctioned role.
The Housing Navigator will provide individualized client support by helping each client develop a plan to address their barriers, assess their budget and financial capacity, and maintain and sustain long-term housing. The Housing Navigator will identify each area in which clients need assistance to accomplish the outlined goals and objectives (i.e., scheduling appointments, applying for public benefits, identifying subsidized housing, etc.). The Housing Navigator will take full responsibility for their clients’ success.
Provides one-on-one or group counseling session to clients who are experiencing rental challenges, looking to improve their credit, considering purchasing a home, seeking resolution of home ownership problems, facing foreclosure, looking to obtain a reverse mortgage, and/or having a combination of issues. Refers to other agencies, as appropriate.
Essential Duties and Responsibilities:
The ideal candidate will have great enthusiasm for helping callers and clients with a passion for customer service. Must be able to communicate effectively with many audiences, including clients, housing counselors, industry professionals, and agency officials. Candidate must also possess the ability to prioritize and manage multiple tasks simultaneously as well as work in a team environment, effectively troubleshooting when problems arise. Candidate must be proficient using and computer and online data management platforms. Candidate must possess strong communication skills, both verbally and writing, to best represent the agency in interactions with employer/employee groups, professional groups, and public interest groups. Must be available for occasional evening appointments and presentations, as well as regularly scheduled evening and weekend workshops. Bilingual Spanish Preferred.
High School Diploma is required. A minimum of at least one year of related experience, with demonstrable delivery of exceptional customer service both in person and over the phone. Candidate should have a broad knowledge of and experience using computers, word processing software, database and spreadsheet applications, as well as online data systems/platforms.
The work is primarily sedentary. Work may require some lifting, bending, stooping and carrying of light items such as papers, mail, and files. It will also require some walking and standing. On occasion, there will be travel to and from meetings away from the worksite, which may entail carrying materials and driving a motor vehicle. Additionally, occasional evening and weekend event participation will be required.
The work is performed in an office setting. The work involves minimal risks and observances of safety precautions typical of an office setting.
To apply, interested candidates should email a cover letter and a copy of their résumé to firstname.lastname@example.org.
About Colorado Housing Connects
Established in April 2014. Accessible via a toll-free number (844-926-6632). Website is www.ColoradoHousingConnects.org
Brother’s Redevelopment- Our Mission
Established in 1971, Brother’s Redevelopment provides housing and housing- related
Services for the Colorado’s low-income, elderly and disabled residents.
Brother’s Redevelopment- Our Strategy
Fulfill our mission by growing sustainable revenue streams, developing advantageous alliances
And creating a compassionate and sustainable organization.
Information for Contractors:
The Home Modification and Repair Department at Brothers Redevelopment actively hires qualified subcontractors in order to provide needed repairs and services for our client base. All contractors must possess required city and trade-specific licensing and insurance. Contractors who are approved for the program must sign an affidavit testifying they do not knowingly hire undocumented immigrant employees.
Interested contractors should provide at least four references from clients from the last three year and current W-9 documentation. For more information on opportunities with Brothers’ housing-rehabilitation programs and how to apply, call: HMR Manager Jason McCullough, 303-726-9331, email@example.com.