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Brothers Redevelopment’s Carlo Nicastro fell in love with the medical field when he was working as a paramedic for the Sierra Madre Fire Department in California from 2010 to 2015.

With dreams of being a doctor on his mind, Nicastro moved back to Mexico — the place where he was born — to go study medicine at the Universidad Autonoma de Guadalajara School of Medicine. The school has an international program, and Nicastro said he had classmates from all over the world, including from the United States, Canada, Puerto Rico and other countries.

Nicastro’s plan was to finish school and return to the United States. But he met his wife and the two decided to stay in Mexico where he worked as an emergency room physician at a private hospital in Playa del Carmen — a costal resort town in Mexico.

While at the hospital, Nicastro practiced life saving skills on patients and worked as an assistant surgeon during a variety of procedures like C-sections, gastric surgeries, orthopedic surgeries and more.

“Everything about medicine just fascinates me. Obviously, I like to help people out,” said Nicastro. “But I’m an adrenaline junky. I work well under pressure so working in the ER was something that spoke to me.”

After having two children, Nicastro and his wife packed their bags and moved to California where they stayed at for eight years before settling down in Colorado Springs last December. In Colorado Springs, Castro traded in his surgical scrubs for a new career as a senior service navigator for Brothers Redevelopment’s Aging in Place Initiative — a free program that works to help seniors age comfortably by connecting them to resources and services like Medicaid, Social Security, food assistance, rental/mortgage assistance and more.

Nicastro said his time as a doctor has helped him transition into his new role, because his past career helped him be emphatic.

“A lot of people that reach out to Brothers and need our help are in desperate situations. Being able to listen to them and be emphatic is an advantage,” said Nicastro. “There are a lot of elderly people that have a lot of medical conditions. We can talk about what that looks like and what the options are as far as getting help.”

Outside of serving Colorado Springs seniors through the Aging in Place program, Nicastro and his wife operate a food truck in the city called “Dr. Taco.” They originally started Dr. Taco in Playa del Carmen in 2003 before bringing the food service to Colorado Springs.

Seniors interested in the Aging in Place program can access it by calling Brothers Redevelopment’s housing helpline — Colorado Housing Connects (1-844-926-6632).

“The most rewarding part of my job is getting that call back to thank us for our work and being able to solve some of these issues for these elderly people that don’t have anywhere else to look for help,” said Nicastro.

 

 


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Brothers Redevelopment’s helpline surpasses 100,000 calls

DENVER Brothers Redevelopment, Inc., a trusted nonprofit since 1971, has been bringing answers home to Coloradans with the Colorado Housing Connects helpline for five years. At mid-2019, we hit and surpassed the 100,000th call mark.

The Colorado Housing Connects free phone line, 1-844-926-6632, specializes in helping people navigate non-emergency housing services and resources. Our bilingual helpline provides information about a wide range of housing services and topics of interest to renters, landlords, first-time homebuyers, seniors, persons with disabilities and anyone with fair housing concerns.

Callers can receive help with all housing-related questions — from how to avoid foreclosure or eviction to the best ways to ensure that you get your security deposit back, improve credit scores, budget for home buying or handle disputes with landlords or tenants.

This one-of-a-kind housing helpline was first conceived in 2006 when the Colorado Division of Housing selected Brothers to manage The Colorado Foreclosure Hotline and its network of some 26 housing counseling agencies across the state. The successful effort drew national acclaim.

Recognizing the needs of callers for reliable information on all housing topics, Brothers expanded the service in 2014, creating the state’s unique housing resource now known as Colorado Housing Connects. This comprehensive housing helpline enables consumers to navigate with our experts through all housing concerns.

Today, the helpline receives some 2,300 calls a month and has experienced a 41 percent surge in just the past two years. 

“The response to Colorado Housing Connects reflects the need among residents across our state for reliable and immediate information that helps consumers makes informed decisions about their housing situation, whatever it may be,” said Jeff Martinez, Brothers Redevelopment president. “The resources we can offer in these situations, along with the housing trends we can track and identify that are occurring in neighborhoods, towns and cities, offer real value to public officials working to address pressing housing challenges.”

Brothers uses CHC data to inform sand shape the types of counseling, classes and resources we offer the public — ensuring that we are responsive to the housing needs of diverse Coloradans. 

It’s common for the housing navigators who sit in the Colorado Housing Connects call center to hear from residents in more than a third of the state’s 64 counties in any given month.  They’ve responded to inquiries from towns as disparate in geography and income as Aspen and Arriba.


“Our navigators are trained to look for resources across the state, whether you live in Denver metro, rural Colorado, or anywhere in between,” says CHC manager Patrick Noonan. “We are able to help each caller explore what options might be available to them. Whether it is a tenant-landlord issue, someone looking for affordable housing, a homeowner in distress, or any other number of housing issues, our helpline can point them in the right direction.”

Colorado Housing Connects is also the gateway to all of nonprofit Brothers’ successful housing programs, including Paint-A-Thon and Home Modification and Repair, which  promote and protect affordable and sustainable housing for Coloradans, and help senior and disabled families and homeowners age in place.

For more information about Brothers’ free services: www.brothersredevelopment.org.


2250 Eaton St., Suite B,
Denver, CO 80214

Main Phone Number: 303-202-6340
CHC Phone Number: 844-926-6632
Brothers Property Management:
877-751-9990
TTY 711
info@brothersredevelopment.org

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