Colorado Housing Connects statewide helpline turns 5
Brothers Redevelopment’s helpline surpasses 100,000 calls
DENVER – Brothers Redevelopment, Inc., a trusted nonprofit since 1971, has been bringing answers home to Coloradans with the Colorado Housing Connects helpline for five years. At mid-2019, we hit and surpassed the 100,000th call mark.
The Colorado Housing Connects free phone line, 1-844-926-6632, specializes in helping people navigate non-emergency housing services and resources. Our bilingual helpline provides information about a wide range of housing services and topics of interest to renters, landlords, first-time homebuyers, seniors, persons with disabilities and anyone with fair housing concerns.
Callers can receive help with all housing-related questions — from how to avoid foreclosure or eviction to the best ways to ensure that you get your security deposit back, improve credit scores, budget for home buying or handle disputes with landlords or tenants.
This one-of-a-kind housing helpline was first conceived in 2006 when the Colorado Division of Housing selected Brothers to manage The Colorado Foreclosure Hotline and its network of some 26 housing counseling agencies across the state. The successful effort drew national acclaim.
Recognizing the needs of callers for reliable information on all housing topics, Brothers expanded the service in 2014, creating the state’s unique housing resource now known as Colorado Housing Connects. This comprehensive housing helpline enables consumers to navigate with our experts through all housing concerns.
Today, the helpline receives some 2,300 calls a month and has experienced a 41 percent surge in just the past two years.
“The response to Colorado Housing Connects reflects the need among residents across our state for reliable and immediate information that helps consumers makes informed decisions about their housing situation, whatever it may be,” said Jeff Martinez, Brothers Redevelopment president. “The resources we can offer in these situations, along with the housing trends we can track and identify that are occurring in neighborhoods, towns and cities, offer real value to public officials working to address pressing housing challenges.”
Brothers uses CHC data to inform sand shape the types of counseling, classes and resources we offer the public — ensuring that we are responsive to the housing needs of diverse Coloradans.
It’s common for the housing navigators who sit in the Colorado Housing Connects call center to hear from residents in more than a third of the state’s 64 counties in any given month. They’ve responded to inquiries from towns as disparate in geography and income as Aspen and Arriba.
“Our navigators are trained to look for resources across the state, whether you live in Denver metro, rural Colorado, or anywhere in between,” says CHC manager Patrick Noonan. “We are able to help each caller explore what options might be available to them. Whether it is a tenant-landlord issue, someone looking for affordable housing, a homeowner in distress, or any other number of housing issues, our helpline can point them in the right direction.”
Colorado Housing Connects is also the gateway to all of nonprofit Brothers’ successful housing programs, including Paint-A-Thon and Home Modification and Repair, which promote and protect affordable and sustainable housing for Coloradans, and help senior and disabled families and homeowners age in place.
For more information about Brothers’ free services: www.brothersredevelopment.org.